Fixing Internal Communication with the Right Platform

During my tenure at eShipping, one of the most impactful projects I led was the selection and implementation of a new internal communications platform.

The existing solution relied on an overseas third-party vendor, required technical expertise for basic updates, and offered limited support. Adoption was low, and engagement suffered.

The Challenge

The company needed a platform that:

• Was easy for employees to use

• Worked across locations and time zones

• Supported both desktop and mobile access

• Encouraged real engagement

The Approach

After conducting internal and external research, I pitched and led the implementation of Workvivo.

Over three months, we developed:

• A fully integrated desktop and mobile platform

• Department-specific and location-based content

• Communities and committees for collaboration

• Permissions for different roles and teams

The platform was designed to support both formal communication and informal connection.

The Results

• Engagement increased from 35 percent to 98 percent within two weeks

• Adoption remained high beyond six months

• The platform is still in use today, even after multiple acquisitions

When internal communication works, everything else moves faster.